E-commerce
COD Order Shield
Stop paying for parcels that come back.
COD Shield confirms every cash-on-delivery order with the buyer on WhatsApp, gives each order a return-risk score with plain reasons, books the courier for the safe ones and shows where your returns come from.
The problem
A large share of cash-on-delivery parcels are refused at the door, and every refusal costs you delivery both ways plus stock stuck in transit.
How COD Order Shield fixes it
Confirm before you ship. Every order gets a WhatsApp confirmation and a risk score learned from your own deliveries, so risky orders wait for you and serial refusers are blocked.
Features
What it does
Confirms every COD order
The buyer gets the order details with Confirm and Cancel buttons as soon as it arrives, and a reminder if they don't answer.
Understands real replies
Buttons, "yes", "ji", "haan bhej do", "nahi chahiye", 👍, and change-of-address requests.
Risk score with reasons
"Refused 2 earlier parcels · address has no house number · this city returns 33%", learned from your deliveries.
Holds risky orders
High-risk orders wait for you even if the buyer confirms. Ask for the delivery charge in advance with one tap.
Blocks serial refusers
Buyers who refuse two parcels are blocked automatically and their next order comes straight to you.
Courier booking and reports
Built-in booking and tracking for supported couriers, and return rates by city, product and risk level.
Built for
- Shopify and WooCommerce stores
- Instagram and Facebook sellers
- WhatsApp sellers
- Anyone shipping cash on delivery
Questions
Where do my orders come from?
From your store, or added by hand or by CSV. Each order is confirmed with the buyer on WhatsApp.
Does it work with my courier?
PostEx and Leopards booking and tracking are built in. For other couriers you paste the tracking number.
Will it cancel orders on its own?
No. Risky orders are held for you to decide, with the reasons shown.
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Explore →Try it free
Try COD Order Shield free for 14 days.
Sign in, and it opens with sample data so you can see how it works before you connect anything.